Crystal Evans Insurance Services Terms and Conditions / Privacy Policy

This website is operated by Crystal Evans Insurance Services (Crystal Evans, Independent Medicare Insurance Broker). This policy explains how we handle information you share with us through this website, by phone, by email, or by text message.

We collect your name and email through our website contact form, and your mobile number when provided. If you voluntarily include a mailing address in your message, we collect it as well; the form does not ask for a mailing address.

Information you provide may include:

• Your name
• Your phone or mobile number, when provided
• Your mailing address, only when voluntarily provided
• Your email address
• Details about your inquiry, such as preferred meeting type, best time to reach you, and the topics you are interested in
• Whether you chose to opt in to text messages

Please do not send your Medicare number, Social Security number, medical diagnoses, or other sensitive health information through our website form or by ordinary text message.

We use your information for responding to customer questions and inquiries.

• To respond to your questions and requests
• To schedule and follow up on appointments
• To provide the insurance assistance you have asked for
• To send informational text messages, including appointment reminders and customer care, only if you have given express consent

This SMS program does not include promotional or marketing texts.

Consent to receive text messages is optional and is not a condition of receiving any service or contacting us. Phone numbers are optional on the contact form. The separate informational and no-text options are mutually exclusive and both unselected by default. Only selecting the informational option with a mobile number gives SMS consent; no selection or choosing no texts does not. The toll-free texting contact number is 855-812-1941. Messages are recurring, and message frequency varies. MESSAGE AND DATA RATES MAY APPLY. Reply STOP or UNSUBSCRIBE to opt out and HELP for assistance. You may also email service@1941cc.com to request that text messages stop. See our SMS Terms for details.

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. Information sharing to subcontractors in support services, such as customer service providers, is permitted.

For assistance, text HELP to 855-812-1941, call 855-812-1941, email service@1941cc.com, or visit https://1941cc.com. HELP assistance includes these phone, email, and website contact details. To withdraw SMS consent, text STOP or UNSUBSCRIBE to 855-812-1941, or email service@1941cc.com with the mobile number to be removed. No automated confirmation or fixed removal timeframe is promised by this website.

Carrier Non-Liability: Carriers are not liable for any delayed or undelivered messages.

We share information only in limited situations, such as:

• With service providers that help us deliver communications (for example, our phone, text messaging, and email providers), only as needed to provide those services
• With wireless carriers, as needed to deliver text messages
• With insurance carriers or enrollment services, only when you have authorized us to help you with an application or enrollment. This does not include text messaging originator opt-in data or consent
• When required by law

The website sends appointment requests through its server-side email service; private email-service keys are not exposed in the contact form. No method of transmission over the internet is completely secure. Please do not send sensitive personal or health details through the website form or ordinary text messages.

Contact form submissions, including the SMS preference and consent status, are sent by email to our appointment inbox. The website does not maintain a separate contact or SMS consent database. We do not specify a fixed retention period here. To request deletion of information you provided, email service@1941cc.com or use our Contact page. Requests are subject to applicable recordkeeping requirements and the retention practices of the communication providers involved; this policy does not promise immediate deletion or deletion of records that must legally be retained.

Questions about this policy or your information? Visit our Contact page, call 855-812-1941, or email service@1941cc.com.

We may update this policy from time to time. The effective date at the top of this page shows when it was last updated.